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Most orders ship within 1-3 business days. In the event that the item(s) you purchased is pre ordered or on back order, it will ship in accordance with the date specified at time of purchase. If you ordered more than one item, you may receive partial shipments. For customized merchandise please allow 7-14 business days (unless otherwise specified) for completion. For inquiries regarding the status of your order and/or product availability please email firstname.lastname@example.org
We accept American Express, VISA, MasterCard and Discover credit cards, AmazonPay, ApplePay and PayPal as forms of payment. Customers will be charged as soon as order is submitted on SUNNIBLAKE.com
We want you to be happy with your order. If you are not satisfied with your order, we will gladly accept your return within 5 days of your orders arrival minus a 15% restocking fee.
Returned merchandise must include all original packaging and tags, and be in the same condition as when it was received. Returns/Merchandise must be received within 5 days from the time of your request. Used merchandise cannot be returned.
ALL CUSTOM ITEMS, SALE ITEMS, SAMPLE SALE ITEMS AND ITEMS USING A DISCOUNT CODE ARE FINAL SALE. However if any items are missing from your order, or are damaged upon arrival, please contact us within 48 hours of delivery and we will arrange a replacement or repair at no additional cost.
We reserve the right to reject any return/exchange that does not comply with the conditions stated above.
Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 3-5 business days for the refund to post to your account.
For merchandise purchased through other merchants please contact merchant for refunds or exchanges.
HOW TO COMPLETE YOUR RETURN
Please remember Returns will only be approved if requested within 5 days of an order's arrival. Returns/Merchandise must be received within 5 days from the time of your request. We require you email us so that we can issue a Return Authorization number.
Please email email@example.com and include your first and last name and order number.
Once reviewed we will email you an RA# and you can send us your return using a trackable courier of your choice, or request our prepaid label. If you decide to use our pre-paid return label, a return shipping fee of $10USD (for returns within the 48 contiguous states) or $30 USD (for returns from Alaska and Hawaii) will be deducted from your refund.
For exchange requests, your exchange will be shipped upon availability. We will email the replacement items tracking number upon dispatch. An additional shipping fee will be charged.
We are unable to refund any import tax/duty (apart from California State Sales Tax) that your order may have incurred for returned items.
Please be advised that for International orders returns or exchanges may require additional tax/duty for import to delivery destinations in the US. If you request a return of your order or refuse your shipment and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
If you have any questions or concerns regarding the return/exchange process, please contact customer service at firstname.lastname@example.org or call 619-438-7811. We are available Monday - Friday from 9am to 5pm PST.
Please mail returns to the following address using a trackable shipping method:
P O Box 1394
Agoura Hills, CA 91376
We recommend using a trackable shipping method when shipping returns, and we are not responsible for lost return packages.
PURCHASES FROM ANOTHER RETAILER
Items purchased through retailers other than Sunniblake.com must be returned for repair to the store where the item was purchased. Please contact the stockist that you originally purchased the piece from. If they are unable to help you, please email email@example.com and we will do our best to assist you.
Each piece of SUNNIBLAKE jewelry is hand-crafted and requires delicate handling. Sunniblake jewelry is made of non-precious metals combined with various elements including semi-precious stones, crystals, beads and leather. Apply perfume and cosmetics and make sure it’s dry prior to putting on your jewelry. To clean each piece of jewelry, wipe with a soft cloth. Keep your jewelry away from moisture (water, lotions etc.) as it fosters tarnish. Do not expose leather to water. We recommend storing your jewelry in a clean, dry place such as the original packaging.
For oxidized styles, the deliberate darkening of metal and crystal may differ from piece to piece to allow for our signature one-of-a-kind aesthetic.
Subject to applicable conditions and exclusions, jewelry is protected from the original date of purchase by a one-year limited warranty (proof of purchase is required). If the jewelry proves to be defective in material or workmanship under normal use anytime within the first year, we will replace the item with the same or a comparable product free of charge.
CONDITIONS & EXCLUSIONS
The warranties offered herein by Sunniblake are nontransferable and do not cover damages arising from exposure to moisture, accidents, misuse or any alteration, service or repair performed by any other party other than Sunniblake or its authorized provider.
We will repair any jewelry design purchased through Sunniblake.com.
For all repair inquiries, email firstname.lastname@example.org. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will issue you an RA number and shipping instructions.
Repairs take 3-5 weeks to complete
Warranty repairs within 6 mos of purchase are FREE
Repairs more than 6 months old and other repairs are subject to repair fee. *Fee is contingent upon material availability and nature of repair.
Due to the nature of our products, we may not be able to order certain components needed to repair all items.
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.